Privacy Policy AE111 – Our Commitment to Protecting Malaysian Players' Personal Data

AE111 is an online sports betting and casino platform operating at ae111.best, designed specifically for Malaysian players. We take your privacy very seriously and are committed to protecting the personal information you share with us when using this platform.

This Privacy Policy explains in detail how AE111 collect, use, store, disclose, and protect your personal information. It also outlines your rights in relation to that data and how to contact us should you have any questions or concerns.

The scope of this Privacy Policy covers all your interactions with AE111 including account registration, sports betting activities such as the Malaysia Super League and EPL, live casino games, financial transactions via Touch 'n Go eWallet or GrabPay, and communications with our customer support team.

AE111 collects various types of information when you use our platform. This information is categorised into three main groups:

A. Personal Information You Provide Directly

• Full name (as shown on MyKad)
• Valid Malaysian mobile number
• Email address (if provided)
• Date of birth (for age verification)
• Bank account or e-wallet details (for processing withdrawals)
• Copy of identity verification document when requested (MyKad)

B. Information Collected Automatically

• IP address and general geographic location
• Device type, operating system, and web browser used
• Login records and AE111 platform usage timestamps
• Pages visited and time spent
• Cookie data to enhance the user experience

C. Betting Activity and Financial Information

• Records of all bets placed on the ae111 platform, including bet type, amount, and outcome
• Deposit and withdrawal history via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX
• Records of promotions and bonuses claimed
• Communications with the ae111 customer support team

AE111 uses the personal information collected solely for legitimate purposes related to the operation of our platform. The following are the primary purposes of use:

• Account Management: Securely create, verify, and manage your ae111 member account with accuracy and confidence.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to verified bank accounts.
• Identity Verification (KYC): To meet anti-money laundering (AML) requirements and ensure all members satisfy the minimum age requirement of 18 years.
• Customer Support: Enabling the ae111 support team to assist you effectively with any enquiries, complaints or technical issues.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, bonus abuse and other security threats to the ae111 platform.
• Experience Personalisation: Understanding usage patterns to improve the AE111 platform interface and experience for all users in Malaysia.
• Important Communications: Sending you account-related notifications, transaction updates, changes to terms and important security updates.
• Legal Compliance: Fulfilling the reporting and compliance obligations required by applicable law.

AE111 does not use your data for third-party marketing purposes or sell it to any external organisation without your explicit consent. If you do not wish to receive promotional communications from AE111, you may unsubscribe via the link provided in any promotional email or by contacting our support team.

In the course of operating the AE111, there are certain situations where your information may be shared with selected third parties. This is done solely to enable us to provide the services you use and NOT for commercial marketing purposes.

The third parties that may receive your data in limited contexts are as follows:

• Payment Providers: Payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX receive only the minimum information required to process your deposits and withdrawals. These providers are governed by their own privacy policies.
• Game Providers: Casino software providers that supply slots, baccarat, blackjack, and roulette games may receive the game data necessary to operate those games.
• Identity Verification Services: KYC service providers that assist AE111 in verifying member identities for anti-fraud compliance purposes.
• Regulatory Authority: Government agencies, law enforcement, or regulatory bodies where required by law or a valid court order.

All third parties that receive data from AE111 bound by strict data protection agreements. They are only permitted to use that data for the specific agreed purposes and must adhere to security standards equivalent to those of AE111.

Protecting your data from unauthorised access, accidental disclosure or loss is the highest priority for AE111. We implement multiple layers of technical and organisational security to ensure your data remains protected at all times.

The technical security measures we employ include:

• 256-bit SSL Encryption: All communications between your device and ae111's servers are encrypted using the latest TLS protocol with 256-bit encryption keys.
• Multi-Layered Firewalls: AE111's server infrastructure is protected by advanced firewall systems to prevent unauthorised external access.
• Two-Factor Authentication (2FA): Available as an additional security layer for member accounts that want to strengthen their login protection.
• Intrusion Detection System: Continuous monitoring to detect any suspicious activity or unauthorised access attempts to ae111's servers.
• Encryption of Stored Data: Sensitive data such as financial information and identity verification details are encrypted when stored in AE111's database.
• Regular Backups: Data is automatically backed up to ensure service continuity and data recovery in the event of a system failure.

From an organisational standpoint, AE111 restricts access to members' personal data to only those staff who genuinely need it to carry out their duties. All staff undergo data privacy training and are bound by strict confidentiality agreements.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of a data breach that may affect you, AE111 will notify you within a reasonable timeframe and take immediate remedial action.

Platform AE111 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand platform usage patterns in aggregate.

The types of cookies we use are as follows:

• Session Cookies: Required to maintain your login session while you use the ae111 platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saves your settings and preferences — such as your preferred language and display layout — to improve your experience on the ae111 platform.
• Security Cookies: Helps identify legitimate sessions and protect your account from unauthorised access or fraudulent attempts.
• Analytics Cookies: Collecting aggregated and anonymised information about how users interact with the ae111 platform to help us improve our services.

You can manage cookie settings through your web browser preferences. Please note, however, that blocking certain cookies may affect the functionality of some features on the platform AE111, including the ability to remain logged in during your gaming session.

As a member AE111 and as an individual whose personal data we hold, you have important rights regarding that data. AE111 respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. ae111 will provide that copy within 30 working days of receiving your request.
• Right to Rectification: If the personal data we hold about you in ae111's systems is inaccurate or out of date, you have the right to request a correction. Please contact ae111 support to have it updated.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data must be retained by AE111 for legal or audit purposes for a prescribed period.
• Right to Data Portability: You have the right to receive the personal data you have provided to ae111 in a machine-readable format for transfer to another service provider.
• Right to Object to Processing: You may object to the processing of your data for specific purposes such as direct marketing. ae111 will cease such processing unless there are legitimate grounds that override your interests.
• Right to Restrict Processing: In certain circumstances, you may request AE111 to restrict how your data is processed while a matter is pending resolution.

To exercise any of the above rights, please contact our support team AE111 via email at support@ae111.best or through the in-platform live chat. We will verify your identity before processing any data-related requests to ensure your account remains secure.

Platform AE111 is a service intended exclusively for individuals aged 18 and above. We take the protection of children's privacy very seriously and do not knowingly collect any personal information from individuals under the age of 18.

During the registration process, AE111 requires verification of a valid Malaysian phone number and may request additional age verification via identity documents. If we detect that a person under the age of 18 has registered an account, the account will be closed immediately and all related data will be deleted in accordance with our data deletion procedures.

If you suspect that a person under 18 years of age is using the platform AE111, please notify us at support@ae111.best promptly so that we can take appropriate action.

AE111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. All previous versions will be retained and are available upon request.

When we make material changes to this Privacy Policy, we will:

• Updating the "Updated" date at the top of this page.
• Displaying prominent notifications within the ae111 platform when you log in.
• Sending notification emails to the registered address for significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the platform AE111 after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding how AE111 handles your personal data, we encourage you to contact us directly. Our data privacy team is ready to assist you.

• Privacy Email: support@ae111.best – please include "Data Privacy Enquiry" in the subject line to ensure your message is directed to the right team.
• Live Chat: Available 24/7 via the chat icon within the ae111 platform. All our support agents are fluent in Bahasa Melayu.

All privacy enquiries will be responded to within 5 business days. For more complex requests such as data access or data deletion applications, the resolution period is up to 30 business days in accordance with applicable legal requirements.